We apply some refund policies for all our orders. So, make sure you go through them before requesting any refund.
Refunds are not being provided for services provided in full such as:
Behavior contrary to the user manual,
Fraudulent activities
Illegitimate refund requests
Incompatibility with third-party products or software
Our Refund Policies
You can submit your Refund requests through the customer area as a support ticket. You should accompany your request with detailed and grounded reasons why you are applying for a refund.
Please make sure your request does not contradict our Refund Policy.
Time Limit For Refund Request
Your purchase of our service is backed by our 7-day money-back guarantee. If you are not satisfied with your purchase of our account, we will gladly issue a full refund.
After 7 days, no refunds will be given.
To submit your refund request, simply raise a request from your customer area with the order details within 7 days of your purchase.
Please include your order number and tell us why you are requesting a refund.
Refund requests are generally processed within 10 days.
Refund request Processing
Before a refund is granted, we will try to solve the problem you have by opening a ticket at our support desk.
Please give it 24-48 hours for our Support Team to get back to you on your support requests.
If we find that your refund request is illegitimate, your refund won’t be granted.
Refund Payments
In case your request is judged grounded, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Generally, the process will be conducted within 5 working days since your request has been approved.
For created accounts, the required charges will be deducted from the refund amount as setup charges.
Late Or Missing Refunds
If you haven’t received a refund yet, do the following-
First, check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@merchantta.com.
